Frequently Asked Questions

We support a wide range of file formats:

File size limits vary by tool to ensure optimal processing:

• Excel/Word/PowerPoint: 10 MB maximum
• PDF Repair: 25 MB maximum
• Photo Repair: 5 MB maximum
• File Conversion: Varies by format (10-25 MB)
• Business Services: Larger files supported (contact us)

For files larger than these limits, please use our Business Solutions for professional handling.

Processing time depends on file size and complexity:

• Small files (<5 MB): 30 seconds to 2 minutes
• Medium files (5-10 MB): 2-5 minutes
• Large files (10-25 MB): 5-10 minutes
• Complex repairs: May take longer

Our system processes files in the order received during peak times.

Our Outlook repair service follows a transparent pricing model:

• Free Consultation: You can contact us via web form or chat or support for consultaion
• Clear Pricing: They will be an analysis fee of $15 if analysis is required via our Experts.You will receive exact pricing before any paid work begins. The final repair fee will be shared with you and will be applied on your validation if your issue is resolved
• No Hidden Fees: All costs are explained upfront
• If you are not satisfied with the solution. No repair fee will be applied.
• Guaranteed Results: Payment only if we successfully fix your issue

For simple issues, we often provide free solutions. For complex cases requiring expert intervention, professional fees apply with your approval first.

Yes, we specialize in restoring Classic Outlook safely. Many users are forced into the "New Outlook" interface after updates, which lacks critical business features like PST file support and certain add-ins.

Our restoration process:

1. Safe analysis of your current Outlook installation
2. Backup of all data and settings
3. Controlled reversion to Classic Outlook
4. Preservation of all emails, contacts, and calendar entries
5. Prevention of automatic re-updates

This service is particularly valuable for businesses that rely on specific Outlook features for daily operations.

Files are automatically deleted within 2 hours of processing. This strict policy ensures:

• Maximum privacy protection
• Compliance with data protection principles
• Efficient use of server resources
• Peace of mind for users

The 2-hour window gives you ample time to download your repaired files. After this period, files are permanently and irreversibly deleted from our servers.

For business services with larger files, we maintain files only until the service is complete, then delete them immediately.

No, we do not analyze, inspect, or use your data in any way.

Our commitment to privacy includes:

• No Content Analysis: We don't open or view your files
• Automated Processing: Repair algorithms work without human intervention
• No Data Mining: We don't extract or analyze file content
• No Marketing Use: Your data is never used for marketing purposes
• Strict Employee Policies: All team members sign confidentiality agreements

We only process the technical structure of files to perform repairs, without accessing or storing the actual content.